Privacy Policy

Effective Date: August 22, 2025

At Model Skin MD, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us online or offline, including through SMS communications and our website.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, mailing address.

  • Communication Preferences: Your consent to receive SMS, email, or phone communications.

  • Transactional Information: Appointment bookings, purchase history, or inquiries you make with us.

  • Technical Data: IP address, browser type, and website usage analytics.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Scheduling and managing appointments or treatments.

  • Providing updates, promotions, and offers (only with your consent).

  • Responding to inquiries and improving our services.

  • Complying with legal or regulatory requirements.

3. SMS and A2P Messaging Compliance

  • By providing your phone number, you consent to receive SMS messages from Model Skin MD for appointment reminders, updates, and promotional purposes (if you opt-in).

  • Message and data rates may apply. Message frequency may vary.

  • You may opt-out at any time by replying “STOP” to any SMS message. For help, reply “HELP” or contact us using the information below.

  • We do not sell, rent, or share your phone number with unaffiliated third parties for their marketing purposes.

4. How We Share Your Information

We only share your personal information:

  • With service providers who assist in delivering our services (e.g., scheduling platforms, marketing platforms) under confidentiality agreements.

  • As required by law or to protect our rights and safety.

  • We do not sell personal information to third parties.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While we strive to secure your data, no transmission method is 100% secure.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal data.

  • Opt-out of marketing communications at any time.

  • Request information about our data practices.

You can exercise these rights by contacting us as indicated below.

7. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of these third parties.

8. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:
Model Skin MD
3899 Oak Street, Vancouver BC, V6H 2M6
info@modelskinmd.com
604-238-0988